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Privacy Policy

Effective Date: February 2025

At Balance Nourish Thrive, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Irish laws.

1. Who We Are

Balance Nourish Thrive operates as a wellness and holistic health practice in Ireland. For any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

  • Email: hello@balancenourishthrive.ie
  • Phone: 0894759819

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Health Information: Details provided on your intake form, including medical history, current health concerns, and other relevant health-related data.
  • Booking Information: Appointment dates, services booked, and payment details.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.

We collect this information to provide our services effectively and in compliance with GDPR requirements for lawful processing.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To manage bookings and provide the services you request.
  • To create and tailor treatment plans.
  • To communicate with you about your appointments, services, and updates.
  • To comply with legal obligations, such as maintaining health records.
  • For website analytics to improve our online experience.

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Consent: When you provide explicit consent for processing your health data.
  • Contract: To fulfill our obligations when you book an appointment or request services.
  • Legal Obligation: To comply with Irish health and safety or tax laws.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Trusted third-party providers (e.g., payment processors or online booking systems) to deliver our services.
  • Legal authorities, if required by law or to protect our legal rights.

 All third-party providers are GDPR-compliant and ensure your data is handled securely.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law:

  • Health records are kept for [Insert Retention Period, e.g., 7 years] in line with Irish healthcare regulations.
  • Booking and payment information is retained as required for tax and accounting purposes.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Your Data: Request corrections to any inaccuracies in your data.
  • Erase Your Data: Request that we delete your personal data, subject to legal obligations.
  • Restrict Processing: Request that we limit how we use your data.
  • Data Portability: Receive your personal data in a structured, commonly used format.
  • Withdraw Consent: Withdraw your consent to processing at any time.
 To exercise these rights, contact us at [Insert Contact Details]. We will respond to your request within 30 days.

8. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. These measures include secure servers, encrypted data storage, and restricted access to personal data.

9. Cookies and Website Analytics

Our website uses cookies to improve user experience and analyze website traffic. By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland:

  • Website: https://www.dataprotection.ie
  • Phone: +353 57 8684800

For further questions, please contact us at hello@balancenourishthrive.ie